Man And Van Tottenham Terms and Conditions
These Terms and Conditions set out the basis on which Man And Van Tottenham provides moving, transport, loading, unloading, and related services within the UK. By making a booking, the customer agrees to be bound by these terms, which apply to all quotations, reservations, and service instructions unless otherwise agreed in writing. These terms are intended to be clear, fair, and practical, while reflecting common standards for removal and transport services. They should be read alongside any written estimate, booking confirmation, or job-specific instruction supplied before the service begins.
In these Terms and Conditions, references to “we,” “us,” and “our” mean the provider trading as Man And Van Tottenham. References to “you” and “your” mean the customer, hirer, or any person acting on the customer’s behalf. If there is any inconsistency between these terms and a written agreement issued for a particular job, the written agreement will prevail to the extent of that inconsistency. We may update these terms from time to time, and the version in force at the time of booking will apply unless a later variation is agreed in writing.
These terms are designed for domestic and commercial customers who require transport support, clearance assistance, or general removal services. They are also intended to clarify responsibilities for timing, access, items being moved, payment arrangements, and legal compliance. Nothing in these terms affects your statutory rights under UK law.
1. Booking Process
A booking is usually made when you accept a quotation or confirm a service request and we acknowledge the booking. A quotation may be based on information you provide about the number of items, access conditions, distance, parking, loading time, and any special handling needs. If the information changes after the quote is issued, the price or service arrangements may also change. We reserve the right to revise a quotation before or during the job if the actual work differs materially from the original description.
You are responsible for providing accurate and complete details at the time of booking. This includes the collection and delivery addresses, property access conditions, floor levels, parking restrictions, item sizes and weights, dismantling requirements, and any known hazards. If we discover that the information supplied was incomplete or incorrect, we may charge additional fees, adjust the timing of the job, or, in serious cases, decline to proceed where safety or legality would be compromised.
We will normally confirm the booking by message, email, or other written means. That confirmation may include the scheduled date, estimated arrival window, agreed price structure, and any special conditions. While we will always aim to attend as booked, times may be affected by traffic, weather, road restrictions, operational issues, or delays on earlier jobs. Arrival times are therefore estimates unless we have expressly guaranteed a specific time in writing.
You must ensure that an authorised person is present to approve the work, give instructions, and confirm any changes during the service. If nobody is available at the collection or delivery point, we may be unable to complete the job and additional waiting, redelivery, or storage costs may apply. Where the service involves multiple stops, we are entitled to treat each stop as part of the same booking unless the job scope states otherwise.
We may refuse or withdraw from a booking where the requested work is unsafe, unlawful, misleadingly described, or beyond our practical capacity. This includes situations involving prohibited goods, unsafe access, severe overloading, or failure to make adequate arrangements for parking or permits where these are needed. If a booking is refused for reasons caused by the customer’s conduct or inaccurate information, any deposit paid may be retained to cover administrative and scheduling costs, subject to applicable law.
2. Payments and Charges
Unless otherwise agreed, payment is due in full on completion of the service. We may require a deposit, advance payment, or part-payment at the time of booking, especially for longer jobs, peak periods, or specialist work. Any deposit requested is non-refundable except where cancellation rights or mandatory consumer protections require otherwise. Accepted payment methods may vary, but the customer is always responsible for ensuring that cleared funds are available by the due date.
Our pricing may be based on hourly rates, fixed quotes, minimum charges, mileage, waiting time, additional labour, parking expenses, congestion-related costs, or other service-specific factors. If the job takes longer than estimated because of delayed access, excessive item volume, misdescription of items, parking difficulties, or customer-caused interruptions, additional charges may apply. We will use reasonable judgment when applying such charges and may explain any adjustment before requesting payment.
Unless stated otherwise, prices do not include third-party charges such as parking fees, tolls, disposal charges, specialist equipment hire, or costs associated with lawful waste management. Any such charges incurred during the job may be added to the final invoice where they were reasonably necessary to complete the service. VAT, if applicable, will be identified in the quotation or invoice in accordance with tax law.
Invoices, if issued, should be paid by the due date shown. If payment is late, we may charge statutory interest and recover reasonable debt collection or recovery costs where permitted by law. We may also suspend ongoing work, withhold final delivery of items where lawful, or refuse future bookings until outstanding amounts are settled. Nothing in these terms limits our right to pursue unpaid sums through lawful means.
3. Cancellations, Amendments, and Customer Delay
You may cancel or amend a booking by giving us notice in a reasonable time. The amount of any charge or refund will depend on how much notice is provided, whether staff or vehicles have already been allocated, and whether any non-recoverable costs have been incurred. For bookings cancelled at short notice, we may retain all or part of a deposit or apply a cancellation fee that reflects our loss and administrative expense, provided this is fair and lawful.
If you wish to change the date, time, addresses, or scope of work, you should notify us as soon as possible. We will try to accommodate reasonable amendments, but we are not obliged to do so if resources are unavailable or the change would materially alter the job. Significant changes may require a revised quotation. If you reduce the scope of work after confirmation, any price reduction will be at our discretion unless otherwise required by consumer law.
Where we arrive and the job cannot proceed because of customer delay, lack of access, absence of an authorised person, failure to prepare items, or failure to secure parking or permits when this is your responsibility, waiting charges may apply. If the delay is excessive, we may cancel the service and charge a proportion of the agreed fee to reflect the wasted time, travel, and resource allocation. Rebooking may be possible but is subject to availability and may incur additional charges.
You acknowledge that any cancellation rights under consumer law may depend on the type of booking, how the service was arranged, and whether you requested immediate commencement. If you are a consumer and have booked online, by phone, or away from our business premises, any applicable cooling-off rights may be limited once performance has begun with your express consent. Where legally required, we will provide the relevant information about such rights before work starts.
4. Liability and Limitations
We will take reasonable care when handling your belongings and carrying out the service. However, unless otherwise agreed in writing, we are not liable for loss or damage arising from pre-existing defects, inadequate packing, inherent weakness of items, unavoidable movement in transit, or the customer’s own instructions. Fragile, high-value, loose, or improperly secured items must be declared in advance so that suitable precautions can be considered.
Our liability for direct loss caused by our negligence will not be excluded where it would be unlawful to do so. However, to the maximum extent permitted by law, we are not responsible for indirect or consequential losses such as loss of profit, missed opportunities, emotional distress, or costs arising from third-party arrangements. If we are found liable for damage to goods, our responsibility may be limited to the reasonable repair cost, replacement value, or the fair market value of the affected item, whichever is lower and appropriate in the circumstances.
Any claim for damage, shortage, or loss should be raised as soon as reasonably possible and, where practical, before the vehicle leaves the delivery location. You should allow us to inspect the items and relevant packaging where needed. Failure to notify us promptly may affect our ability to investigate and may limit any remedy. We may request photographs, proof of value, or other evidence to assess the claim.
We are not responsible for items packed by the customer unless the loss or damage was directly caused by our negligence. We also accept no liability for appliances, furniture, or equipment that require specialist installation, disconnection, reconnection, or certification unless these tasks were expressly included in the agreed service and carried out by suitably authorised personnel. The customer remains responsible for ensuring that all items moved are suitable for transport and lawful to handle.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If a court or competent authority finds any clause unenforceable, the remaining clauses will continue in full force and effect.
5. Waste, Clearance, and Environmental Compliance
Where our service includes disposal, clearance, or removal of unwanted items, we will only handle waste in accordance with applicable UK waste regulations. This means waste may be transported, stored, transferred, or disposed of only through lawful and appropriate channels. You must accurately describe any waste to be removed, including whether it includes household waste, garden waste, electrical items, bulky waste, metal, or materials requiring special treatment. Hazardous or controlled waste must be declared in advance.
We may refuse to collect items that are illegal to transport, improperly packaged, contaminated, unsafe, or not permitted under waste rules. Certain items may require separate handling, documentation, or authorised disposal. If prohibited waste is concealed within mixed loads, the customer will be responsible for any additional cost, delay, enforcement action, or disposal requirement arising from the misdescription. We may also decline to carry waste that presents a contamination or health-and-safety risk.
You confirm that you have the right to dispose of any waste handed to us and that it is not stolen, misappropriated, or subject to another person’s ownership rights. For commercial or larger-scale clearances, the customer may need to provide additional information about origin, contents, and classification of waste. We reserve the right to request segregation of waste streams where required by law or operational necessity.
Any documentation reasonably required for lawful waste transfer or disposal must be completed truthfully and accurately. If the service includes disposal at a licensed facility or through an authorised route, you agree to cooperate with any lawful checks or record-keeping obligations. We will not knowingly participate in fly-tipping, unlawful dumping, or any activity that breaches environmental legislation or waste duty of care requirements.
6. Customer Responsibilities You must ensure safe access to the property, reasonable parking arrangements, and adequate preparation of items for movement. Items should be disconnected, emptied, and made ready for loading unless we have expressly agreed to do this for you. Small parts, keys, fixings, and instructions should be kept together and handed over where relevant. You are responsible for securing valuables, documents, cash, jewellery, and irreplaceable personal items before the service begins.
Where stairs, tight corridors, elevators, or restricted access affect the service, you must tell us in advance. If additional labour, lifting equipment, or waiting time becomes necessary because access was not as described, extra charges may apply. You must also ensure that children, pets, and bystanders are kept clear of the working area to reduce the risk of injury or interference. We may suspend the job if conditions become unsafe.
You agree not to ask us to move items that are dangerous, illegal, contaminated, or unsuitable for ordinary transport vehicles unless these have been specifically accepted in writing and lawfully arranged. We may inspect goods before loading and refuse any item that we reasonably believe presents a risk, is misdescribed, or cannot be lawfully transported. Any instruction from the customer that conflicts with these terms may be declined.
We may subcontract part or all of the service to trusted third parties where operationally necessary. Any such subcontracting will not reduce our obligations to you under these terms, but the performance of the service may involve another lawful provider acting on our behalf. We remain the point of contractual responsibility unless otherwise stated in writing.
7. Complaints, Force Majeure, and General Terms
If you have a complaint, you should notify us promptly and provide enough detail for us to investigate. We will review the matter in good faith and may request supporting information, photographs, or other relevant evidence. Our aim is to resolve disputes fairly and within a reasonable time. Any attempt to withhold payment without good reason may be treated as a breach of contract.
We will not be liable for failure or delay in performing our obligations where the failure is caused by events beyond our reasonable control. This may include severe weather, accidents, road closures, strikes, public emergencies, fire, flood, equipment failure, or actions of authorities. In such circumstances, we may reschedule the service or, where appropriate, terminate the affected booking without liability for indirect loss.
These terms constitute the entire agreement between the parties in relation to the relevant booking unless supplemented by a written quotation or confirmation. No waiver of any breach will operate as a waiver of any subsequent breach. If we do not enforce a right immediately, that does not mean we have given up that right. Headings are included for convenience only and do not affect interpretation.
8. Governing Law and Jurisdiction These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to settle any dispute arising in connection with the service, except where consumer law provides otherwise. If you are acting as a consumer, nothing in this clause prevents you from relying on mandatory rights available to you under applicable UK legislation.
By booking or using the service, you confirm that you have read, understood, and accepted these Terms and Conditions. We recommend retaining a copy for your records. These terms are intended to support a straightforward and professional service relationship for any Man And Van Tottenham booking, whether the work is a small local move, a one-off transport request, or a larger removal assignment.